Terms of Service

1 Agreement to These Terms

These Terms are between you and MJR Collective LLC, a Virginia limited liability company doing business as MJR Collective AI ("MJR", "we", "us"). "You" or "Client" means the business subscribing to or using our services.

By starting a trial, subscribing, signing a service agreement, or otherwise using our services, you agree to these Terms and to our Privacy Policy. If you accept for a business, you confirm you have authority to bind it.

Business customers only. We sell only to businesses and professionals, for business purposes. The services are not for personal, family, or household use, and you must be at least 18.

If something here is holding you back, email support@mjrcollectiveai.com — we are happy to explain anything.

2 Our Services & Pricing

MJR Collective AI is a modular subscription: one required base plan (The Hub), plus optional modules. Module prices are added on top of The Hub. All plans are billed monthly. Plans start at $97/mo; most clients start at $297/mo with the "Never Miss a Call" stack.

Pre-bundled stacks are a flat monthly price that already includes The Hub:

The price, items, and any setup fee shown on your checkout page or in your signed service agreement are what you pay. We may improve how a module works over time, as long as it keeps serving the same core purpose. Our earlier legal-industry tools (AI intake, demand letter drafting, and AI medical record summaries) are retired and disabled; see our Privacy Policy for how their records are handled.

3 Free 7-Day Trial & Automatic Renewal

New plans start with a free 7-day trial of the real system — your website built, your calls answered, your leads tracked.

• Charged at checkout. Nothing for the monthly plan. If your plan includes the Meta Ads Engine, SEO & Google, or the Outbound Engine, the one-time $250 setup fee is charged at checkout, because that setup work starts right away.
• Charged when the trial ends. Seven days after checkout, your plan's first monthly payment is charged to the card you entered, and then on the same date each month.
• Reminder before you are charged. Before your trial ends, we email you at the address on your account with the date of your first charge, the amount, and how to cancel.
• How to cancel before conversion. Email support@mjrcollectiveai.com with the subject "Cancel", or reply to the reminder, any time before your trial ends. We confirm by email, and you are not charged the monthly price. If you paid a setup fee and cancel before we have started the setup work, we refund it; once setup work has started it is non-refundable.
• Trial-only add-on offers. We sometimes offer existing clients a trial of an extra module where only the one-time setup fee is charged and nothing recurring is attached. That module switches off at the end of the trial unless you choose to continue through a new checkout. Your checkout page and your agreement say which kind of trial you have.
• Your starter website is yours to keep, whether or not you continue after the trial (Section 11).

We may limit trials to one per business and may decline a trial we believe is being abused.

4 Billing & Cancellation

• How to cancel. Email support@mjrcollectiveai.com with the subject "Cancel". An email is all it takes, and we confirm it by email. No contracts, no early-termination fees.
• Monthly billing. Subscriptions are billed monthly in advance through Stripe, on the same date each month.
• One-time setup fee: $250. Charged at checkout the first time your plan includes the Meta Ads Engine, SEO & Google, or the Outbound Engine. It covers account configuration, campaign setup, and onboarding, and is not charged again for the same module.
• Price changes. Prices for your active subscription won't change without at least 30 days' notice by email. You can cancel before a change takes effect.
• Failed payments. Stripe may retry a failed payment. If an account is more than 10 days past due, we may suspend services after notice until it is paid.
• Taxes. Prices do not include taxes; you pay any that apply.
• Billing questions. If you think a charge is wrong, email us within 60 days and we will look into it.

5 Ad Spend Is Yours — and Separate

• Your budget, your account. Meta Ads Engine campaigns run inside your own Meta ad account. Your ad spend is paid by you directly to Meta — it never passes through us.
• You set the budget. We recommend budgets based on your goals; you decide what to spend and can change it any time.
• We manage, we don't guarantee. Our fee covers building, running, and optimizing your campaigns, not any number of leads, customers, or revenue (Section 6).

Because the ad account is yours, you are responsible for Meta's advertising policies (including its rules for housing, employment, credit, and other special ad categories) and for paying Meta's invoices.

6 No Guarantees of Results

We build systems designed to bring you more customers, and we work hard to make them perform. But results depend on things outside anyone's control — your market, competition, seasonality, pricing, and platform changes.

So, to be direct: we do not guarantee any specific results — not a number of leads, calls, bookings, rankings, followers, or revenue. Nothing on our website or said by our team is an earnings claim. Examples we share describe what happened for one business, not what will happen for yours.

7 Your Responsibilities

• Accurate information about your business (name, hours, services, contact details), kept up to date.
• Timely access to the accounts we need — for example your Google Business Profile, Meta Business Manager and ad account, domain registrar, or phone forwarding — kept active while the related module is on.
• Your customers' data. For leads, calls, chats, and bookings we handle for you, you are the business responsible for that data. You give your customers any notices the law requires and get any consents you need (for example for call recording, calls and texts, and cookies on your website).
• Lawful use of the services (Section 8).
• Pay on time and keep a valid payment method on file.

If missing access or information blocks our work, your subscription continues while we wait. We will always tell you exactly what we need.

8 Acceptable Use

You may not use our services to:

• Send spam, or call, text, or email consumers without the consent the law requires.
• Break telemarketing, email, call-recording, consumer-protection, fair housing, fair lending, or advertising laws.
• Promote anything illegal, deceptive, or infringing, or upload content you don't have the right to use.
• Impersonate anyone or mislead people about who you are.
• Collect Social Security numbers, full card numbers, or medical records through the AI receptionist or website chat — they are not built for that.
• Probe, overload, scrape, or reverse-engineer our systems, or get around their security or limits.

We may remove content or suspend a module that breaks these rules, with notice where practical.

9 Outbound Engine — Who Does What

The Outbound Engine sends business-to-business email only. It does not send text messages, place calls, or leave voicemails.

Who owns the list

Contacts you give us stay yours, and you confirm you have the right to use them. Prospect lists we build for your campaigns come from public business sources; we deliver them for use in your business, you keep the contacts who reply to you, and we do not sell the lists we build for you to anyone else. We keep our own copy of the underlying public business data, and every opt-out stays permanently on our do-not-contact list, which applies to every campaign we run.

Sender identity

Campaigns are sent under MJR Collective AI's sender identity and postal address, unless you configure a sending domain and postal address of your own (a mailbox or domain you own or authorize us to use), in which case they go out under yours. Either way, every email identifies the sender accurately, uses a subject line that isn't misleading, includes a valid postal address, and carries a working unsubscribe link.

Compliance split

• We: build lists from business contacts only; set up sending; add the unsubscribe link; process opt-outs automatically, well inside CAN-SPAM's 10-business-day limit; suppress opted-out addresses across all campaigns; and apply daily sending limits.
• You: approve the offer and message and make sure every claim in it is true; if campaigns go out under your own sending domain, give us your valid postal address; forward any opt-out request you receive directly to us right away; follow rules specific to your industry (licensing, fair housing, financial, health, and similar); and never ask us to target consumers or personal email addresses.

10 AI, Call Recording & Emergencies

The AI Receptionist is an automated voice system. It tells callers at the start of each call that it is an AI assistant and that the call may be recorded, and it answers honestly if asked whether it is a person.

Call recording. Calls it answers are recorded and transcribed so you can review them and so leads are captured accurately. Recording laws differ by state, and some require every party's consent. Because the calls are made to your business number by your customers, you are responsible for making sure recording and disclosure on your line meet the laws of your state and your callers' states. We can adjust the disclosure on request.

Not an emergency service. The AI Receptionist, website chat, and dashboard are not emergency, 911, or dispatch services, and they cannot contact emergency services. Tell your callers to dial 911 in an emergency. We cannot guarantee that every call is answered — carrier outages, forwarding settings, and platform outages can interrupt service.

AI output can be wrong. Transcripts, summaries, ad copy, and similar AI output can contain mistakes. Review anything important before relying on it.

11 Intellectual Property & Your Starter Website

Yours stays yours. You keep all rights to your brand, logo, business name, photos, and content. You give us a limited license to use them only to deliver the services.

Ours stays ours. We keep all rights to our platform, software, AI systems, processes, and designs. Your subscription lets you use them; it does not transfer ownership.

Your starter website. Every plan with The Hub includes a starter website we build for you, on your own domain, with your content and branding. It is yours to keep, whether or not you continue after the trial. We keep the right to reuse the underlying design and code for other clients. If you cancel, we hand off your site files on request; hosting through us needs an active Hub subscription.

Feedback. If you send us suggestions, we may use them without owing you anything.

12 Data Processing Addendum

When we handle personal information for you — your customers' calls, leads, chats, bookings, and campaign contacts — you are the controller (the "business") and we are your processor (the "service provider"). This section is our data processing addendum. A signed service agreement may add detail.

• Your instructions. We process your data only to provide the services you turn on, as described in these Terms and your settings, or as the law requires. We do not sell it, share it for cross-context behavioral advertising, or use it for our own purposes outside our work for you, except to keep the services secure and working.
• Confidentiality. Everyone at MJR who can access your data is bound to keep it confidential.
• Subprocessors. You authorize the providers listed in Section 6 of our Privacy Policy. We use them under their data-processing terms. Before a new provider starts handling client data, we update that list and, for a material change, email you; if you object, you can cancel under Section 4.
• Security. We maintain the measures described in Section 11 of our Privacy Policy.
• Help with requests. We help you answer your customers' requests to access, delete, or correct their data, and provide information you reasonably need for privacy assessments, for data held in our systems.
• Breaches. We tell you without undue delay after confirming a breach that affects your data — we aim for within 72 hours — with what we know.
• Deletion or return at the end. After your account closes, you can ask for an export of your leads and records for 90 days. After that we delete your data, except records the law requires us to keep (such as billing records and signed agreements); backups roll off within 14 days.
• Showing compliance. Once a year, on reasonable notice, we give you the information reasonably needed to show we meet these commitments.

13 Suspension & Termination

By you: cancel any time under Section 4.

By us: we may suspend or end services for non-payment, a material breach of these Terms, unlawful use, or abusive behavior toward our team. Where practical, we give notice and a chance to fix the problem first. We may suspend immediately if needed to prevent harm or a legal violation.

After termination: exports are available for 90 days (Section 12). Your starter website remains yours (Section 11); hosting through us ends with your subscription.

14 Warranty Disclaimer

To the maximum extent the law allows, the services are provided "as is" and "as available". We disclaim all warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, and any warranty that the services or AI output will be uninterrupted, error-free, or accurate.

15 Limitation of Liability

To the maximum extent the law allows: (a) our total liability for all claims arising out of or relating to these Terms or the services is limited to the fees you actually paid us in the twelve (12) months before the event giving rise to the claim; and (b) we are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, revenue, or business opportunities, even if we were told they were possible.

We are not responsible for outages, policy changes, or actions of third-party platforms (Meta, Google, hosting providers, telephone carriers) outside our control. Nothing here limits your obligation to pay fees, your indemnity under Section 16, or liability that cannot lawfully be limited.

16 Indemnification

You will defend, indemnify, and hold harmless MJR and its owners and contractors from third-party claims, and from related fines, penalties, damages, and reasonable attorneys' fees, arising from:

• content, data, lists, offers, scripts, and instructions you provide;
• your own compliance with the Telephone Consumer Protection Act and state telemarketing laws, CAN-SPAM, call-recording and wiretap laws, the Fair Housing Act and fair lending rules, and Meta's advertising policies;
• your breach of these Terms or of Section 8; and
• your dealings with your own customers.

We will tell you promptly about any claim, let you control the defense, and cooperate at your expense. You may not settle a claim in a way that admits fault by us or binds us without our written consent.

17 Dispute Resolution & Binding Arbitration

Talk to us first. Before starting any claim, email support@mjrcollectiveai.com describing the problem and what you want, and give us 30 days to resolve it. Most problems are fixed with a conversation.

Binding arbitration. If we can't resolve it, any dispute arising out of or relating to these Terms or the services will be decided by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, before a single arbitrator. The seat of arbitration is Fairfax County, Virginia; hearings may be held by video. The Federal Arbitration Act governs this section. Judgment on the award may be entered in any court with jurisdiction. The arbitrator may award reasonable attorneys' fees to the prevailing party.

Exceptions. Either of us may bring an individual claim in small-claims court, or ask a court for an injunction to stop misuse of intellectual property or unauthorized access to systems.

Class action and jury waiver: disputes are resolved only on an individual basis. Neither of us may bring or join a class, collective, consolidated, or representative action, and both of us give up the right to a jury trial.

30-day opt-out. You can opt out of this arbitration section by emailing support@mjrcollectiveai.com with the subject "Arbitration Opt-Out", your name, business name, and account email, within 30 days after you first accept these Terms (for existing clients, within 30 days after we email you this version). Opting out does not affect anything else in these Terms. If you opt out, disputes go to the courts described in Section 18.

18 Governing Law & Courts

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws rules (and by the Federal Arbitration Act for Section 17). Any matter that is not arbitrated will be heard only in the state courts located in Fairfax County, Virginia, or the United States District Court for the Eastern District of Virginia, and both parties consent to those courts.

19 Force Majeure

Neither of us is responsible for delays or failures caused by events outside reasonable control — for example natural disasters, power or internet failures, carrier or platform outages, cyberattacks, labor disputes, or government action. This does not excuse paying fees already owed.

20 General Terms

• Order of precedence. If documents conflict, this order controls: (1) a service agreement signed by both of us; (2) your checkout page or order; (3) these Terms; (4) our policies.
• Entire agreement. These Terms, together with any signed service agreement and order, are the whole agreement between us about the services and replace earlier discussions.
• Severability. If a court or arbitrator finds part of these Terms unenforceable, the rest stays in effect. If the class-action waiver is found unenforceable for a claim, that claim goes to court, not arbitration.
• Assignment. You may not transfer these Terms without our written consent, except to a successor that takes over your whole business. We may transfer them to an affiliate or to a successor of our business.
• Notices. We send notices to the email address on your account. You send notices to support@mjrcollectiveai.com. A notice is given when sent, unless it bounces.
• Independent contractor. We are an independent contractor. Nothing here creates a partnership, joint venture, employment, or agency relationship.
• No waiver. Not enforcing a term right away does not waive it.
• Survival. Sections on fees owed, intellectual property, data processing, warranty disclaimer, limitation of liability, indemnification, arbitration, governing law, and these general terms survive the end of your subscription.

21 Changes to These Terms

We may update these Terms as our services change. The "Last Updated" date at the top always shows the current version. For material changes — anything that meaningfully affects your rights, pricing, or obligations — we email active clients at least 14 days before the change takes effect. For clients who accepted an earlier version, this version takes effect 14 days after we email it to you. If you keep using the services after that, the updated Terms apply; if you don't like a change, you can cancel before it takes effect (Section 4). A change to Section 17 never applies to a dispute you already told us about.

22 Contact Us