Terms of Service

1 Agreement to These Terms

These Terms of Service ("Terms") are a binding agreement between MJR Collective AI ("we," "us," or "our"), a company based in Virginia, United States, and you — the business or person subscribing to or using our services ("you," "your," or "Client").

By starting a free trial, subscribing to a plan, or otherwise using our services, you agree to these Terms and to our Privacy Policy. If you are agreeing on behalf of a business, you confirm you have the authority to bind that business.

If you don't agree with these Terms, please don't use the services — but do email us at support@mjrcollectiveai.com if something here is holding you back. We're happy to explain anything.

2 Our Services & Pricing

MJR Collective AI is a modular subscription: one required base plan (The Hub), plus optional modules you can add or remove as your business needs change. All plans are billed monthly.

We also offer pre-bundled stacks at a simple flat rate:

We may improve, update, or adjust how a module works over time, as long as it continues to serve the same core purpose. A small number of existing clients also receive legacy legal-industry tools (AI intake, demand letter drafting, and AI medical record summaries) under these same Terms; those tools are supported for existing clients but are no longer offered to new ones. See our Privacy Policy for how legacy data is handled.

3 Free 7-Day Trial

New clients start with a free 7-day trial. This is the real system, live — not a demo. During the trial we build and launch your free website template and turn on the services in your selected plan so you can watch them work.

• No charge during the trial. You are not billed anything until the trial ends and you agree to continue.
• No auto-conversion surprise. If you decide it's not for you, tell us before the trial ends and you owe nothing.
• The website template is yours to keep, whether or not you continue — see Section 8 (Intellectual Property).

We may reasonably limit trials to one per business and may decline a trial where we believe it is being abused.

4 Billing & Cancellation

Month-to-month, no contracts. Your subscription renews each month until you cancel. There are no long-term commitments and no early-termination fees.

• Cancel anytime. Email support@mjrcollectiveai.com or use your dashboard. Cancellation takes effect at the end of your current billing period — services stay on until then.
• One-time setup fee: $250. Charged once, the first time you activate a complex module (Meta Ads Engine, SEO & Google, or Outbound Engine). It covers account configuration, campaign setup, and onboarding. It is not charged again for later module changes.
• No refunds for partial months. If you cancel mid-cycle, you keep the services through the end of the period you paid for, but we don't prorate or refund the remainder.
• Payments run through Stripe. We never see or store your card number. Failed payments may result in suspension after reasonable notice.

Prices for your active subscription won't change without at least 30 days' written notice. If we announce a price change and you'd rather not continue, you can cancel before it takes effect.

5 Ad Spend Is Yours — and Separate

If you activate the Meta Ads Engine, your advertising budget is completely separate from our module fee:

• Your budget, your account. Campaigns run inside your own Meta ad account, which you own and control. Your ad spend is paid by you, directly to Meta — it never passes through us.
• You set the budget. We recommend budgets based on your goals, but you decide what to spend and can change it at any time.
• We manage, we don't guarantee. Our fee covers building, running, and optimizing your campaigns. It does not — and cannot — guarantee any specific number of leads, customers, or revenue (see Section 6).

Because the ad account is yours, you also remain responsible for complying with Meta's advertising policies and paying Meta's invoices on time.

6 No Guarantees of Results

We build systems that are designed to bring you more customers, and we work hard to make them perform. But marketing outcomes depend on many things outside anyone's control — your market, your competition, seasonality, your pricing, ad platform changes, and more.

So, to be direct: we do not guarantee any specific results — not a number of leads, calls, bookings, rankings, followers, or revenue. Nothing on our website, in our materials, or said by our team is an earnings claim or a promise of specific outcomes. Any examples or case results we share are illustrations of what happened for a particular business, not a prediction of what will happen for yours.

What we do promise: honest work, clear reporting, and the freedom to cancel any month it isn't earning its keep.

7 Your Responsibilities

Our systems work best — and sometimes only — with your cooperation. You agree to:

• Provide accurate information about your business (name, hours, services, contact details) and keep it up to date.
• Give us timely access to the accounts we need to do the work you've hired us for — for example, your Google Business Profile, Meta Business Manager and ad account, domain registrar, or phone forwarding — and keep that access active while the related module is on.
• Use the services lawfully. Don't use our platform for anything illegal, deceptive, or infringing, and don't upload content you don't have the right to use.
• Handle your customers' data responsibly. Leads, call recordings, and customer details captured by your modules belong to your business relationship with your customers — treat them according to applicable law and your own privacy commitments.
• Pay on time and keep a valid payment method on file.

If missing access or information blocks our work, the subscription and its fees continue while we wait — so it pays to get us what we need quickly. We'll always tell you exactly what's needed.

8 Intellectual Property

Yours stays yours. You keep all rights to your brand, logo, business name, photos, and any content you provide. You grant us a limited license to use those materials only to deliver the services (for example, putting your logo on your website and your ads).

Ours stays ours. We keep all rights to our platform, software, tooling, AI systems, processes, and template designs. Your subscription gives you the right to use them — not ownership of them.

Your website template becomes yours. When you complete your free trial, the delivered website template — with your content and branding — is yours to keep, whether or not you continue as a client. We retain the right to reuse the underlying template design and code for other clients. If you cancel, we can hand off your site files on request; ongoing hosting through us requires an active Hub subscription.

9 AI Disclosure & Call Recording

The AI Receptionist is an automated voice system. It is configured to identify itself as automated where required by law, and it will not impersonate a specific human being.

Call recording consent is your responsibility. Calls handled by the AI Receptionist may be recorded and transcribed so you can review them and so leads are captured accurately. Recording laws differ by state — some require all parties to consent. Because the calls are made to your business number by your customers, you are responsible for ensuring call recording and disclosure practices comply with the laws of your state and the states of your callers. If you're unsure, ask a qualified attorney in your state; we can enable additional disclosure prompts on request.

AI-generated content (call transcripts, summaries, ad copy, and similar) can contain errors. Review anything important before relying on it.

10 Termination & Suspension

By you: cancel anytime as described in Section 4. Your services and dashboard access continue through the end of your paid billing period.

By us: we may suspend or terminate services for non-payment, a material breach of these Terms, unlawful use, or abusive behavior toward our team. Where practical, we'll give you notice and a chance to fix the issue first.

After termination: your leads and CRM data can be exported on request within 30 days of account closure, after which we may delete them per our retention policy. Your website template remains yours (Section 8); hosting through us ends with your subscription.

11 Limitation of Liability

To the maximum extent permitted by law, the services are provided "as is" and "as available." We disclaim all warranties not expressly stated in these Terms, including implied warranties of merchantability and fitness for a particular purpose.

Liability cap: our total aggregate liability arising out of or relating to the services is limited to the fees you actually paid us in the three (3) months immediately preceding the event giving rise to the claim.

We are not liable for indirect, incidental, special, consequential, or punitive damages — including lost profits, lost revenue, or lost business opportunities — even if we've been advised such damages are possible. We are also not responsible for outages, policy changes, or actions of third-party platforms (Meta, Google, hosting providers, telephone carriers) outside our control.

Some jurisdictions don't allow certain limitations, so parts of this section may not apply to you. Nothing here limits liability that cannot lawfully be limited.

12 Governing Law & Disputes

These Terms are governed by the laws of the Commonwealth of Virginia, United States, without regard to its conflict-of-laws rules. Any dispute that can't be resolved informally will be brought in the state or federal courts located in Virginia, and both parties consent to their jurisdiction.

Before anyone files anything, we ask (and you agree) to first email us at support@mjrcollectiveai.com and give us 30 days to try to make it right. Most problems are fixable with a conversation.

13 Changes to These Terms

We may update these Terms from time to time as our services evolve. The "Last Updated" date at the top of this page always reflects the current version.

For material changes — anything that meaningfully affects your rights, pricing, or obligations — we'll email active clients at least 14 days before the change takes effect. If you keep using the services after that date, the updated Terms apply. If you don't like a change, you can cancel before it takes effect (Section 4).

14 Contact Us

Questions about these Terms, your subscription, or anything else? We answer fast.