Terms of Service

Section 01

Acceptance of Terms

By accessing, registering for, or using any service provided by MJR Collective AI, LLC ("Company," "we," "us," or "our"), including our website at mjrclctve-ai.app, you ("Client," "you," or "your") agree to be fully bound by these Terms of Service ("Terms"), our Privacy Policy, and any additional agreements, order forms, or statements of work executed between the parties.

If you are using our services on behalf of a law firm or other organization, you represent and warrant that you have authority to bind that organization to these Terms, and references to "you" include both you individually and that organization.

Nature of AI Outputs. All outputs generated by MJR Collective AI systems — including but not limited to demand letter drafts, intake summaries, medical records summaries, and ROI calculations — are provided for informational and productivity purposes only. They are not legal advice, medical advice, or professional counsel of any kind. No attorney-client relationship is created between you and MJR Collective AI, LLC through the use of our services or the receipt of any AI-generated content. AI outputs must be reviewed, verified, and approved by a licensed attorney before any professional use or submission.

If you do not agree to these Terms in their entirety, you must not access or use our services.

Section 02

Description of Services

MJR Collective AI, LLC provides AI-powered automation software and managed services for personal injury law firms, including the following core offerings:

• AI Intake Agent: A voice and/or text-based AI system that answers calls on behalf of the client firm, qualifies prospective clients, captures intake information, books appointments, and delivers summaries to the firm's case management system or CRM.
• Demand Letter Automation: An AI system that ingests case facts and generates draft demand letters in the law firm's established voice for attorney review, revision, and approval before any use.
• Medical Records Summarizer: An AI system that processes uploaded medical records documents and produces structured summaries identifying key diagnoses, treatment timelines, billing totals, and potential case issues for attorney review.
• Consulting and Setup Services: Technical configuration, onboarding, testing, training, and ongoing managed support for all AI systems.

The Company reserves the right to introduce new services, features, or pricing tiers at any time, subject to appropriate notice to existing clients.

Section 03

Eligibility & Professional Responsibility

To use our services, you must: (a) be at least 18 years of age; (b) be a licensed attorney, authorized law firm personnel, or a representative acting with the express authorization of a licensed attorney; (c) have the legal capacity to enter into binding contracts; and (d) not be prohibited from using our services under any applicable law.

Bar Compliance. Law firms using MJR Collective AI services are solely and exclusively responsible for ensuring their use of AI-generated outputs complies with all applicable rules of professional conduct, state bar ethics opinions, and court rules governing the use of artificial intelligence in legal practice. This includes, without limitation, obligations related to competence (Model Rule 1.1), supervision of non-lawyer assistance (Model Rule 5.3), candor toward tribunals (Model Rule 3.3), and any AI disclosure requirements promulgated by applicable bar associations or courts. MJR Collective AI does not monitor, advise on, or guarantee compliance with any bar or court rules, and the attorney of record bears full professional responsibility for all work product submitted under their name or their firm's name.

By using our services, you represent and warrant that you have conducted your own assessment of the applicable professional responsibility obligations related to AI use in your jurisdiction and that your use of our services complies with all such obligations.

Section 04

Account Registration

Access to certain services requires account registration. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You agree to notify MJR Collective AI, LLC immediately at mjrclctve@gmail.com if you become aware of any unauthorized use of your account or any other breach of security. MJR Collective AI, LLC will not be liable for any loss arising from unauthorized use of your credentials where you have failed to promptly notify us.

You may not share your account credentials with any unauthorized party. Each subscription is licensed for use by a single law firm entity at a single physical location unless otherwise specified in your service agreement.

Section 05

Subscription & Fees

Services are provided on a subscription basis with fees as specified in your service agreement, order form, or as published on our website at the time of purchase. Current pricing includes:

• AI Intake Agent: $597/month plus a $997 one-time setup fee
• Demand Letter Automation: $397/month plus a $1,497 one-time setup fee
• Medical Records Summarizer: $297/month plus a $997 one-time setup fee

All fees are due in advance on a monthly basis. One-time setup fees are due prior to or at the commencement of the onboarding process and are non-refundable except as expressly stated in Section 7 of these Terms. Monthly subscription fees are billed automatically on the same calendar day each month using the payment method on file.

MJR Collective AI, LLC reserves the right to modify subscription pricing upon no less than thirty (30) days' written notice to existing clients. Continued use of the services after the effective date of a price change constitutes acceptance of the new pricing.

All fees are stated in U.S. dollars and do not include applicable taxes. You are responsible for all taxes, levies, or duties imposed by taxing authorities in connection with your use of the services.

Section 06

Cancellation Policy

After the initial thirty (30) day period following the service go-live date, subscriptions are month-to-month and may be cancelled at any time by providing thirty (30) days' written notice to MJR Collective AI, LLC via email at mjrclctve@gmail.com.

Your cancellation notice must include: (a) your firm name and account email; (b) the specific service(s) you wish to cancel; and (c) the requested cancellation effective date. Upon receipt of a valid cancellation notice, we will confirm receipt within two (2) business days and will discontinue the relevant services at the end of the thirty (30) day notice period.

You will not be billed for any monthly period that begins after the confirmed cancellation effective date. However, any amounts already invoiced or charged for the current billing period are non-refundable.

During the notice period, you retain full access to all services for which you have paid. MJR Collective AI, LLC will cooperate with your transition, including providing data exports in a standard format within ten (10) business days of your written request.

Section 07

Refund Policy

One-time setup fees are non-refundable once onboarding work has commenced. "Commencement" is defined as the first communication from our team requesting firm-specific configuration information.

Monthly subscription fees are non-refundable for any period in which access to the services was made available to the client, regardless of actual usage. No prorated refunds are provided for partial months of service.

Exceptions may be considered, in our sole discretion, in cases where a documented technical failure on our part prevented access to the services for five (5) or more consecutive business days during a billing period. Credit requests for such outages must be submitted in writing within fifteen (15) days of the affected period. The maximum credit for any such outage will not exceed one (1) month of the affected subscription fee.

Section 08

Acceptable Use

You agree to use our services only for lawful purposes and in compliance with these Terms. You agree not to:

• Use the services to generate content that is fraudulent, deceptive, defamatory, or violates any applicable law or regulation
• Submit to our systems any content or data that you do not have the right to share or process
• Attempt to reverse engineer, decompile, disassemble, or derive the source code of any component of our AI systems
• Resell, sublicense, or otherwise transfer access to our services to any third party without our prior written consent
• Use our services to train, fine-tune, or develop competing AI models
• Introduce malicious code, viruses, or disruptive elements into our systems
• Circumvent any authentication, rate limiting, or access controls in our platform
• Use the services in any manner that could damage, disable, overburden, or impair our infrastructure
• Falsely represent the source of AI-generated content or fail to disclose its AI origin where disclosure is required by law or professional rules

Violation of these acceptable use provisions may result in immediate suspension or termination of your account without refund.

Section 09

AI Output Disclaimer

You expressly acknowledge and agree that:

• AI-generated outputs, including demand letter drafts, intake summaries, and medical records summaries, are preliminary drafts requiring human review and are not final work product
• AI systems may produce outputs that contain errors, omissions, hallucinated facts, or legally insufficient language
• It is the sole responsibility of the supervising licensed attorney to review, verify, correct, and approve all AI-generated content before any professional use
• MJR Collective AI, LLC makes no representation or warranty that AI outputs are accurate, complete, legally sufficient, or appropriate for any specific purpose
• AI outputs do not constitute the practice of law, and no attorney-client relationship is created between any party and MJR Collective AI, LLC
• Reliance on unreviewed AI outputs without attorney supervision may constitute a violation of professional responsibility rules for which MJR Collective AI, LLC bears no liability

Section 10

Intellectual Property

All technology, software, algorithms, models, interfaces, trade secrets, methodologies, templates, and underlying infrastructure used to provide our services remain the exclusive intellectual property of MJR Collective AI, LLC or its licensors. No rights in our intellectual property are transferred to you by virtue of these Terms or your use of the services.

You retain all ownership rights in the factual inputs you provide to our systems (case facts, firm-specific information, uploaded documents). You grant MJR Collective AI, LLC a limited, non-exclusive license to process your inputs solely for the purpose of providing the contracted services. This license does not include the right to use your firm's data or client data to train, improve, or develop AI models without your separate written consent.

AI-generated outputs produced using your firm's inputs as the primary source material are licensed to you for use as described herein, subject to the review and approval requirements of Section 9.

You grant MJR Collective AI, LLC the right to identify your firm as a client on our website and in marketing materials unless you provide written notice requesting confidentiality of the relationship.

Section 11

User Content & Data

By uploading, submitting, or transmitting any data, documents, or content to our systems, you represent and warrant that: (a) you have all necessary rights, licenses, and authorizations to provide such content; (b) the content does not violate any third-party rights; (c) you have obtained all legally required consents from individuals whose personal or health information is included in the content; and (d) your submission complies with all applicable laws.

You bear sole responsibility for the accuracy, legality, and appropriateness of all content you submit to our systems. MJR Collective AI, LLC does not pre-screen user submissions and assumes no liability for content you provide.

Section 12

Data Privacy

MJR Collective AI, LLC processes personal data in accordance with our Privacy Policy, which is incorporated by reference into these Terms. Our Privacy Policy describes what data we collect, how we use it, how long we retain it, your rights with respect to your data, and how to contact us about privacy matters.

We implement industry-standard technical and organizational security measures including data encryption in transit (TLS 1.2 or higher) and at rest (AES-256), role-based access controls, audit logging, and regular security reviews. However, no system is completely secure, and we cannot guarantee the absolute security of data transmitted to or stored in our systems.

We do not sell, rent, or share your firm's data or client data with third parties for advertising or marketing purposes. Data may be shared with trusted sub-processors solely to provide the contracted services, subject to equivalent data protection commitments.

Section 13

HIPAA Notice

MJR Collective AI, LLC provides technology tooling and automation services to law firms. MJR Collective AI, LLC is not itself a covered entity or a business associate as those terms are defined under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") and its implementing regulations. We are a technology vendor providing software services to legal professionals.

Law firms using our Medical Records Summarizer or any other service involving the processing of protected health information ("PHI") are responsible for making their own independent determination of their HIPAA obligations and those of any third-party data processors they engage. Specifically:

• If your firm is subject to HIPAA or state health privacy laws and you process PHI through our systems, you are responsible for ensuring that all data processing vendors in your chain — including those whose infrastructure we use to deliver our services — have executed appropriate Business Associate Agreements ("BAAs") with your firm or with MJR Collective AI, LLC as applicable
• You should request and review any available BAA documentation from MJR Collective AI, LLC before submitting PHI to our systems. Contact us at mjrclctve@gmail.com to inquire about BAA availability
• MJR Collective AI, LLC does not guarantee that our systems or infrastructure satisfy your firm's specific HIPAA compliance requirements, and we disclaim any liability arising from your firm's HIPAA obligations or violations thereof
• You are solely responsible for conducting your own HIPAA compliance assessment before using our services to process any PHI

Nothing in this section constitutes legal advice regarding HIPAA compliance. Consult qualified healthcare compliance counsel for guidance on your firm's specific obligations.

Section 14

Confidentiality

Each party acknowledges that in the course of this engagement it may receive confidential and proprietary information of the other party ("Confidential Information"). Each party agrees to: (a) maintain the confidentiality of the other party's Confidential Information using at least the same degree of care it uses for its own confidential information, but no less than reasonable care; (b) use such Confidential Information only for purposes of performing its obligations or exercising its rights under these Terms; and (c) not disclose such Confidential Information to any third party except as permitted by these Terms or with the prior written consent of the disclosing party.

These confidentiality obligations do not apply to information that: (a) is or becomes publicly known through no fault of the receiving party; (b) was rightfully known to the receiving party prior to disclosure; (c) is independently developed by the receiving party without reference to the Confidential Information; or (d) is required to be disclosed by law, regulation, or court order, provided the receiving party gives prompt written notice to the disclosing party and cooperates with any effort to obtain a protective order.

MJR Collective AI, LLC acknowledges that client data, including client matter information and communications, may be protected by attorney-client privilege. We will not voluntarily disclose such information and will assert applicable privileges on your behalf if compelled to disclose.

Section 15

Third-Party Services

Our services may integrate with or rely upon third-party technology providers, including cloud infrastructure providers, AI model providers, telephony platforms, and calendar and CRM systems (collectively "Third-Party Services"). Your use of integrated Third-Party Services may be subject to those providers' own terms of service and privacy policies, which you are responsible for reviewing and accepting independently.

MJR Collective AI, LLC is not responsible for the availability, accuracy, security, or performance of Third-Party Services. Any disruption, degradation, or discontinuation of Third-Party Services that affects our platform is not a breach of these Terms by MJR Collective AI, LLC.

We will provide reasonable advance notice of material changes to our core Third-Party Service dependencies where practicable, but we cannot guarantee uninterrupted service in all circumstances.

Section 16

Uptime & Service Availability

MJR Collective AI, LLC targets a service availability rate of 99% measured on a monthly basis, excluding scheduled maintenance windows, force majeure events, and disruptions attributable to Third-Party Services or your own systems. We will provide reasonable advance notice of scheduled maintenance that is expected to exceed two (2) hours.

We do not guarantee uninterrupted, error-free operation of our services. Temporary unavailability of our services, absent an extended outage qualifying for credit under Section 7, does not entitle you to a refund or fee reduction.

No Liability for Missed Leads or Business Losses. MJR Collective AI, LLC shall not be liable for any business losses, missed leads, lost cases, or lost revenue attributable to service downtime, interruption, or degradation, regardless of the cause. Your firm's business outcomes remain your sole responsibility.

Section 17

Modifications to Services

MJR Collective AI, LLC reserves the right to modify, enhance, or discontinue any feature or component of its services at any time. We will provide reasonable prior written notice of material changes that may substantially affect your use of the services. Non-material changes — including routine updates, improvements, and bug fixes — may be deployed without prior notice.

If a modification materially degrades the core functionality for which you contracted and we cannot resolve the degradation within thirty (30) days of written notice from you, you may terminate the affected service subscription and receive a prorated refund of any prepaid but unused monthly subscription fees. This is your sole remedy for a service modification.

Section 18

Modifications to Terms

MJR Collective AI, LLC may revise these Terms at any time. When we make material changes, we will notify you by email to the address associated with your account and by posting a notice on our website at least thirty (30) days before the changes take effect. Your continued use of the services after the effective date of any revised Terms constitutes your acceptance of the revised Terms.

If you do not agree to the revised Terms, you must stop using the services and provide cancellation notice in accordance with Section 6 before the effective date of the change. If you cancel for this reason prior to the effective date, you will not be charged the updated terms.

We will maintain an archive of prior versions of these Terms at our website. The date of the most recent revision is indicated at the top of these Terms.

Section 19

Term & Termination

These Terms are effective from the date you first accept them and continue until terminated. Either party may terminate the service relationship: (a) upon thirty (30) days' written notice for convenience, as described in Section 6; or (b) immediately upon written notice if the other party materially breaches these Terms and fails to cure such breach within fifteen (15) days after receiving written notice of the breach.

MJR Collective AI, LLC may immediately suspend or terminate your account without prior notice if: (a) you fail to pay any amounts due for more than ten (10) days after the due date; (b) you engage in prohibited conduct under Section 8; (c) your continued use of the services creates a legal, security, or reputational risk to MJR Collective AI, LLC or its other clients; or (d) you become the subject of bankruptcy, insolvency, or similar proceedings.

Suspension does not terminate your payment obligations for the period during which services were available to you.

Section 20

Effect of Termination

Upon termination of services for any reason: (a) all licenses and access rights granted to you under these Terms immediately cease; (b) all amounts owed to MJR Collective AI, LLC become immediately due and payable; (c) you must cease all use of our systems and platforms; and (d) each party must promptly return or certify the destruction of the other party's Confidential Information, except as required by law or professional rules governing records retention.

MJR Collective AI, LLC will make your data available for export for thirty (30) days following termination, after which we may delete it in accordance with our data retention policies. You are responsible for exporting any data you wish to retain before the end of the thirty (30) day window.

Provisions of these Terms that by their nature should survive termination — including Sections 9, 10, 13, 14, 21, 22, 23, 24, 25, and 26 — will survive any termination or expiration.

Section 21

Indemnification

You agree to defend, indemnify, and hold harmless MJR Collective AI, LLC and its members, managers, officers, employees, contractors, and agents (each an "Indemnified Party") from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of or access to our services; (b) your violation of these Terms; (c) your violation of any applicable law, rule, or regulation; (d) any claim that content you submitted to our systems infringes, misappropriates, or violates any third-party right; (e) your firm's failure to comply with applicable professional responsibility rules, bar regulations, or court rules; (f) any claim by your clients arising from AI-generated outputs that were used without appropriate attorney review and supervision; or (g) your firm's HIPAA compliance obligations or violations.

MJR Collective AI, LLC reserves the right to assume exclusive control and defense of any matter for which you are required to indemnify us, at your expense. You agree to cooperate with our reasonable requests in connection with such defense.

Section 22

Disclaimer of Warranties

To the fullest extent permitted by applicable law, MJR Collective AI, LLC expressly disclaims all warranties with respect to AI-generated outputs, including any warranty that such outputs are legally sufficient, accurate, complete, or appropriate for professional use.

ROI Estimates Disclaimer. Any return on investment projections, revenue estimates, paralegal time savings calculations, lead recovery estimates, or other performance metrics displayed on our website, in our ROI calculator, in marketing materials, or in any communications from MJR Collective AI, LLC are estimates based on industry averages and historical client data. They are provided for illustrative purposes only and are not guarantees of any specific outcome. Actual results will vary depending on your firm's specific circumstances, market conditions, staff adoption, call volumes, case mix, and numerous other factors outside our control. No representation or warranty is made that any firm will achieve any particular financial result from using our services.

Section 23

Limitation of Liability

In no event shall MJR Collective AI, LLC's total aggregate liability to you for all claims arising out of or related to these Terms or the services exceed the greater of: (a) the total fees actually paid by you to MJR Collective AI, LLC in the three (3) calendar months immediately preceding the event giving rise to liability; or (b) five hundred U.S. dollars ($500.00).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the fullest extent permitted by law. If you are a consumer in such a jurisdiction, the above limitations may not fully apply to you.

Section 24

Dispute Resolution & Arbitration

Mandatory Binding Arbitration. Any dispute, controversy, or claim arising out of or relating to these Terms, your use of our services, or any alleged breach thereof (a "Dispute") shall be resolved by final and binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules then in effect, except as modified herein.

The arbitration shall be conducted by a single arbitrator. The seat and place of arbitration shall be Virginia, United States. The arbitration shall be conducted in the English language. The arbitrator shall have the authority to award any remedy or relief that a court of competent jurisdiction could order, except as limited by Section 26 (Class Action Waiver).

Informal Resolution First. Before initiating arbitration, the parties agree to attempt informal resolution. The complaining party must send a written notice describing the dispute in reasonable detail to the other party. The parties agree to negotiate in good faith for thirty (30) days following receipt of the written notice. If the dispute is not resolved within that period, either party may initiate arbitration.

Exceptions. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property or confidentiality rights, without first engaging in informal resolution or arbitration. Small claims court actions within applicable jurisdictional limits are also excluded from this arbitration requirement.

Costs. Each party shall bear its own costs and attorneys' fees in arbitration, except that the arbitrator may award reasonable attorneys' fees and costs to the prevailing party in cases involving claims of bad faith, fraud, or willful misconduct. AAA filing fees shall be allocated in accordance with AAA rules.

Section 25

Governing Law

These Terms and any Dispute arising out of or related to them are governed by and construed in accordance with the laws of the Commonwealth of Virginia, United States of America, without regard to its conflict of law provisions. To the extent any Dispute is not subject to arbitration under Section 24, the parties consent to exclusive jurisdiction and venue in the state or federal courts located in Virginia, United States.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

Section 26

Class Action Waiver

YOU AND MJR COLLECTIVE AI, LLC EACH WAIVE THE RIGHT TO PARTICIPATE IN ANY CLASS ACTION, COLLECTIVE ACTION, REPRESENTATIVE ACTION, OR PRIVATE ATTORNEY GENERAL ACTION. All Disputes must be brought on an individual basis. The arbitrator may not consolidate more than one person's claims without the written consent of all affected parties.

If this class action waiver is found to be unenforceable with respect to a particular claim or request for relief, then only that specific claim or request for relief may proceed in court rather than arbitration, and all other claims must be resolved through binding arbitration as described in Section 24.

Section 27

Force Majeure

Neither party shall be liable to the other for any delay or failure to perform its obligations under these Terms (other than payment obligations) to the extent such delay or failure is caused by a Force Majeure Event. A "Force Majeure Event" means any event beyond a party's reasonable control, including acts of God, natural disasters, pandemic, epidemic, government action, war, terrorism, civil unrest, labor disputes, power outages, telecommunications failures, internet service disruptions, or failures of Third-Party Services infrastructure.

The party affected by a Force Majeure Event must: (a) provide prompt written notice to the other party describing the event and its anticipated duration; (b) use commercially reasonable efforts to minimize the impact of the event; and (c) resume performance as soon as reasonably practicable. If a Force Majeure Event continues for more than sixty (60) days, either party may terminate the affected services upon written notice without penalty.

Section 28

Assignment

You may not assign, transfer, delegate, or sublicense your rights or obligations under these Terms to any third party without the prior written consent of MJR Collective AI, LLC, which shall not be unreasonably withheld. Any purported assignment without such consent is null and void.

MJR Collective AI, LLC may freely assign these Terms or any rights hereunder in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its business assets, provided that the acquiring entity agrees in writing to assume all obligations under these Terms and you are notified within thirty (30) days of the assignment. You may terminate your subscription within thirty (30) days of receiving such notice if you reasonably object to the assignment.

Subject to the foregoing, these Terms will be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.

Section 29

Severability & Waiver

If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or if such modification is not possible, it will be severed from these Terms. The remaining provisions will continue in full force and effect.

No failure or delay by either party in exercising any right, power, or privilege under these Terms will constitute a waiver of that right, power, or privilege. No single or partial exercise of any right, power, or privilege will preclude any other or further exercise thereof. A waiver of any default, breach, or condition precedent must be in writing and signed by the waiving party to be effective.

Section 30

Entire Agreement & Contact

These Terms, together with our Privacy Policy and any written service agreement, order form, or statement of work executed by the parties, constitute the entire agreement between you and MJR Collective AI, LLC with respect to the subject matter herein and supersede all prior and contemporaneous understandings, representations, warranties, and agreements, whether written or oral.

In the event of a conflict between these Terms and any separately executed service agreement or order form, the terms of the separately executed agreement will control with respect to the specific subject matter addressed therein.

All notices, requests, and communications under these Terms must be in writing and will be deemed delivered: (a) when delivered personally; (b) one (1) business day after dispatch by nationally recognized overnight courier; (c) three (3) business days after mailing by first-class U.S. mail; or (d) upon confirmed receipt when sent by email (with delivery receipt or read receipt enabled), to the addresses set forth in these Terms or as updated by written notice.

For questions, concerns, or notices under these Terms, please contact MJR Collective AI, LLC:

• Company: MJR Collective AI, LLC
• Location: Virginia, United States
• Email: mjrclctve@gmail.com
• Phone: 571-642-7644
• Website: https://mjrclctve-ai.app

These Terms of Service were last updated on May 22, 2026 and are effective as of that date for all new agreements and thirty (30) days thereafter for existing clients. MJR Collective AI, LLC reserves all rights not expressly granted in these Terms.